The Licensee agrees to hold TMB Tax Bureau and its affiliates harmless from any and all claims, liabilities, losses, or damages resulting from the discontinuation of software, services, or access under this Agreement, including but not limited to discontinuation due to contract breach, non-payment, or regulatory directives.

The Licensee further acknowledges that using the software or services to prepare and file returns without an integrated and approved banking partner may be non-compliant with applicable federal, state, or industry regulations. The Licensee assumes full responsibility for ensuring compliance with all relevant laws and agrees that TMB Tax Bureau shall bear no liability for any penalties, losses, or enforcement actions resulting from such use.

Integrated Banking Partner refers to a provider of bank products who has (1) Fulfilled all laws, rules, and regulations promulgated by federal and state governments and agencies, and (2) Provided approved documents promptly for integration with the software and services to ensure tax preparer’s compliance with all laws, rules, and regulations promulgated by federal and state governments and agencies.

Due to the immediate access and irrevocable nature of our digital products and services—including software, CRM systems, training materials, digital downloads, and proprietary business resources—all sales are final and non-refundable. By purchasing from TMB Tax Bureau, you acknowledge and agree to the following:

New Software Purchases are eligible for a refund only within 48 hours of purchase and only if no co-branding, build-out, onboarding, or user provisioning has begun. Once any part of the setup process has been initiated, the purchase becomes fully non-refundable.Chargebacks are considered a breach of contract and will result in immediate termination of all access, forfeiture of rebates and bonuses, and permanent loss of any associated data or digital rights. Purchases made through TMB Tax Bureau signify your acceptance of these terms in full.

0 TOLERANCE CHARGEBACKS POLICY

You acknowledge that all digital goods—whether software access, downloadable tools, templates, CRM access, training modules, or licensing arrangements—are deemed “used” upon delivery. You waive the right to initiate chargebacks or payment disputes with your financial institution.

FRAUDULENT DISPUTES WILL BE CONTENSTED

Any chargeback attempts will be treated as theft of services and a breach of contract. We reserve the right to provide all relevant documentation—including access logs, email correspondence, and signed agreements—to your bank, payment processor, or legal representative to dispute fraudulent claims.

LOSS OF ACCESS & BLACKLIST

If a chargeback is attempted, your access to all digital products, platforms, and support will be

immediately revoked, and your account may be blacklisted from future purchases or licensing opportunities within our network and partner platforms.

FINALITY OF ACCESS RIGHTS

In the event of a successful resolution in our favor—whether through the payment processor, bank, or third-party arbitration—you understand and agree that prior access to digital goods, services, and platforms will not be reinstated. A favorable decision for our business does not grant you renewed rights to use or access any previously disputed products or services. Continued use will require a new agreement and payment, subject to our discretion.

DIPUTE RESOLUTION

Should you have concerns about your purchase, we encourage you to contact our support team first at [Support Email] to resolve the matter professionally. We value transparency and fairness, but misuse of the chargeback process will result in permanent removal from our system.